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Privacy Policy

Last updated: 15 July 2026

1. Who we are

The Haven Health Journal is operated by Haven Health Ltd, registered in the United Kingdom. Our registered address is 12 Wellness Way, London, EC1A 1BB, United Kingdom. You can contact us at info@kneesdetox.world.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website at https://kneesdetox.world/, contact us or place an order for Alpha Drive.

2. Data we collect and why

We collect personal data only where we have a lawful basis under UK GDPR (Article 6) and the UK Data Protection Act 2018. The types of data we collect include:

  • Order data: your full name and telephone number, collected when you complete an order form. Legal basis: performance of a contract (Article 6(1)(b)).
  • Contact data: your name, email address and message content when you use our contact form. Legal basis: legitimate interests (Article 6(1)(f)) in responding to enquiries.
  • Consent records: a record of your cookie consent choice, stored locally in your browser. Legal basis: legal obligation (Article 6(1)(c)).
  • Analytics data: aggregated website usage data (page views, session duration, device type) collected via Google Analytics, subject to your cookie consent. Legal basis: legitimate interests (Article 6(1)(f)), only after explicit consent where required.
  • Advertising data: conversion and engagement data collected via Google Ads cookies, subject to your cookie consent. Legal basis: consent (Article 6(1)(a)).

We do not collect sensitive personal data (health, biometric, financial) beyond what you voluntarily provide in a message.

3. How we use your data

We use your personal data to: process and fulfil your order for Alpha Drive; respond to your enquiries; improve our website through aggregated analytics; and, with your consent, deliver relevant advertising through Google Ads.

We do not sell or rent your personal data to third parties. We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. Cookies and third-party services

We use Google Analytics (cookies: _ga, _gid, _ga_*) to understand how visitors use our site. We use Google Ads (cookie: _gcl_au) for advertising measurement. Both services are subject to Google's Privacy Policy at policies.google.com/privacy.

We implement Google Consent Mode v2, which means Google's advertising and analytics scripts are loaded in a privacy-preserving mode by default (all consent signals set to 'denied'). They are only activated in full measurement mode once you explicitly accept cookies via our cookie banner. You can manage or withdraw your cookie preferences at any time by clicking the "Manage Cookies" link in our footer.

For full details of the cookies we use, please see our Cookie Policy.

5. Data retention

Order and contact data is retained for a maximum of 24 months from the date of your enquiry or order, after which it is securely deleted. Analytics data is retained in accordance with Google Analytics' standard data retention settings (up to 14 months by default). Cookie consent records are retained in your browser's local storage until you clear them.

6. International data transfers

Google Analytics and Google Ads may process your data on servers located outside the United Kingdom and the European Economic Area. Google relies on Standard Contractual Clauses (SCCs) approved by the European Commission as its transfer mechanism. By accepting analytics and advertising cookies, you consent to this transfer. For more information, see Google's data transfer policy.

7. Your rights under UK GDPR

Under UK GDPR and the Data Protection Act 2018, you have the right to:

  • Access - request a copy of the personal data we hold about you.
  • Rectification - ask us to correct inaccurate data.
  • Erasure - request that we delete your data in certain circumstances.
  • Restriction - ask us to restrict processing in certain circumstances.
  • Portability - receive your data in a structured, machine-readable format where processing is based on consent or contract.
  • Object - object to processing based on legitimate interests.
  • Withdraw consent - withdraw any consent you have given at any time, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@kneesdetox.world. We will respond within one calendar month.

8. Complaints - supervisory authority

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

  • Website: ico.org.uk
  • Helpline: 0303 123 1113
  • Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

9. Security

Our website operates over HTTPS (TLS encryption). We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

11. Contact

For any privacy-related questions, please contact Haven Health Ltd at info@kneesdetox.world or by post to 12 Wellness Way, London, EC1A 1BB, United Kingdom.